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Quicken Loans Mortgage Assistance And Client Resources For COVID-19

Kevin Graham2-minute read

September 19, 2020


Last Updated: May 4, 2020

Read more on our COVID-19 Resource Guide.

The entire world is adjusting to a new normal as we’ve transitioned to not going out unnecessarily in order to combat the spread of COVID-19. The first priority of Quicken Loans is the health and safety of our team members, clients and communities.

While beating the virus is the top concern, we understand that this causes an economic disruption that may result in some of our clients having temporary financial difficulties. If you’re concerned about your ability to make your mortgage payment as a result of COVID-19, here’s what you need to know.

Resources For Quicken Loans Clients Impacted By COVID-19

If you’re worried about making your mortgage payments, here’s what you should know:

  • You can find resources online: You can begin the process online through Rocket Mortgage® by Quicken Loans®. Here, you’ll be able to make your payment, find FAQs on the impact of COVID-19 on your mortgage and apply for assistance if you need it. If you can, it’s best to continue making your mortgage payment because you will have to catch up eventually. If there are any expenses you can cut, do so at your discretion. The first priority at this time is the health and safety of your family.

  • If you expect this to impact you for a while: At this time, Quicken Loans is offering a forbearance, which is a temporary pause of your mortgage payments. You can apply for mortgage payment assistance. Once the crisis is over, we would work with you to determine the best course of action when you’re ready to resume payments. The payments paused during forbearance won’t be reported late to the credit bureaus.

  • We’re talking: We’re also working with policymakers to give them our firsthand knowledge of what’s happening in American homes during this crisis so that they may better understand how they can bring relief.

  • Check back: This is a fluid situation, so we’re going to be posting updates for you as we get them. Thank you for your understanding!

Those are the basics. Let’s get into a little more detail so you really understand what your options are.

Who Should Apply For Assistance?

If you're able to make any amount of payment during the forbearance, please consider doing so as it will help you get your loan back on track faster. 

The initial period of any offered forbearance is 3 months, although it can be extended for 12 months total should you need it. By waiting until you need the help, you give yourself the most time when you need it. The assistance being offered around this COVID-19 situation is available for those who have lost work, are ill or can’t work due to caring for a sick family member.

What’s A Forbearance?

A forbearance is a temporary pause of your mortgage payment. 

Under the CARES Act, which provides relief during COVID-19, you have a right to a forbearance that pauses your payments for up to 12 months total. Here’s how it works:

  • You start with a 3-month forbearance.

  • We’ll automatically extend your forbearance another 3 months if you can’t resume payments.

After you’ve used 6 months of forbearance, you can extend your forbearance again if you can’t resume payments. Just check in from your dashboard to let us know.

We won’t report payments that are paused during forbearance as late.

What Happens When The Forbearance Is Over?

We’re here to help you figure out how to bring your loan current. Here are some options you might have:

  • With a repayment plan, we’ll add part of your past-due amount to your regular mortgage payment each month.

  • With a deferral or partial claim, we’ll set all or part of your past-due amount aside to be paid later. It will be due when you pay off your mortgage, sell your home or refinance. You won’t be charged any interest on the deferred balance.

  • With a loan modification, we’ll modify the terms of your existing loan to include your past-due payments. 

You also have the option to pay the total past-due amount. This will bring your loan current right away.

Why Forbearance?

It’s a fair question. To understand why forbearance, it helps to know a bit about how the mortgage market works.

Most mortgage lenders in the industry today, including Quicken Loans, are mortgage originators. That means they underwrite your loan to make sure you qualify under the standards of a major mortgage investor like Fannie Mae, Freddie Mac, the VA, etc. After your loan closes, they sell your loan to that investor, who then makes it available on the bond market for investors who are interested in mortgage-backed securities.

The major mortgage investors are offering forbearance for clients who need assistance at this time. We’re in communication with policymakers in these institutions as well as the broader government to advocate for the best possible relief options for the American homeowner.

Other Useful Resources

If you own a small business, the federal government has declared an intention to make disaster relief funding available for COVID-19-impacted businesses.

We’ve also updated our procedures for home appraisals and closing appointments for the safety of our clients, our team members and our community.

Wellness is our top priority, and we know that financial wellness can be affected by your personal health, so it’s important to follow the directives provided on the CDC’s COVID-19 site. Stay safe and healthy!

In This Article

    Kevin Graham

    Kevin got a degree in journalism from Oakland University where he worked as a reporter on The Oakland Post student newspaper. After briefly freelancing at local newspapers, Kevin joined QL to work on the Zing Blog where he has written everything from what toys to get your kids for Christmas to personal finance tips. (Whoever told him a degree in journalism would get him away from math was lying.) In his spare time, Kevin is a self-professed tech geek who knows just enough to break things. He’s also a huge fan of “The Big Bang Theory” and Detroit Tiger baseball.

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