Rocket Mortgage FAQs


About Rocket Mortgage

  • What is Rocket Mortgage?

    Rocket Mortgage® is an online mortgage experience developed by Quicken Loans®, America’s largest mortgage lender.

    Rocket Mortgage isn’t a calculator; it’s a way to get a mortgage. Just tell us about yourself, your home and your finances, and we’ll give you real interest rates and numbers – not just our best guess. Then, you can use Rocket Mortgage® to get approved, ask questions about your mortgage, manage your payments and more.

  • Why should I use Rocket Mortgage?

    Rocket Mortgage® lets you work at your own pace, while providing award-winning customer service and expert advice when you need it. It's available 24 hours a day, 7 days a week. That means it's there when you need a fast approval to buy a house or a way to lock your rate when rates drop. If you want a fast, convenient way to get a mortgage, you should give Rocket Mortgage® a try.

  • Are Rocket Mortgage and Quicken Loans the same company?

    Rocket Mortgage® is an online mortgage experience developed by Quicken Loans®. When you use Rocket Mortgage® to get a mortgage, Quicken Loans® processes the loan. They determine if you qualify and make sure the loan meets required guidelines.

  • How accurate is my Rocket Mortgage solution?

    When you apply with Rocket Mortgage®, we give you real numbers – not estimates.

    Of course, your numbers can (and likely will) change slightly between the time you apply and the time your loan closes. For example, we may need to change your loan amount after you find a home or after we get the appraisal report.

  • Is Rocket Mortgage safe to use?

    Protecting your personal information is our top priority. We use bank-level encryption, and we’re constantly monitoring our site to make sure it’s secure. We won’t sell your data or use it for anything other than what’s stated in our Security And Privacy Policy.

  • Where can I sign in to Rocket Mortgage?

    You can sign in here if you already have an account. If you don’t have an account, you can start your application to buy a home here, or you can start your application to refinance here.

  • How do I make a payment?

    Things may look a little different since we updated the look and feel of our website, but the process for making a payment is the same. Here are your options:

    Online. Sign in to your account – or create one if you haven’t already – and visit Make A Payment.

    If your account isn’t eligible for online payments, please call an Account Advisor at (800) 508-0944, option 4, Monday – Friday, 8:30 a.m. – 9:00 p.m. ET, or Saturday, 9:00 a.m. – 4:00 p.m. ET.

    Nothing changed if you have autopay or automatic withdrawal set up. You can still edit, cancel or change payments from the Payment Center.

    Mail. You can mail your payment to the following address:

    Quicken Loans
    P.O. Box 6577
    Carol Stream, IL 60197-6577

  • Where is Rocket Mortgage available?

    You can use Rocket Mortgage® to get a loan in all 50 states. At this time, you can’t use Rocket Mortgage® to get a loan in Puerto Rico or anywhere outside the U.S.

How Rocket Mortgage Works

  • How does Rocket Mortgage work?

    Rocket Mortgage® was designed to walk you through the entire mortgage process from application to closing. Our online application asks you a series of questions to evaluate your eligibility for a home loan. Then, we use the information you gave us, and information from your credit report, to provide you with mortgage recommendations and see if we can approve you.

    Once you're approved, Rocket Mortgage will provide all the tools you need to get your mortgage to closing. You can use it to communicate with us, send information and documents, and see your loan info and closing details.

  • Will using Rocket Mortgage affect my credit?

    Your Rocket Mortgage® application may have a minor effect on your credit score, lowering it by 3 to 5 points or fewer. Checking your credit is a necessary step for getting a mortgage. It allows us to show you real mortgage solutions and interest rates – and get you approved.

  • How does Rocket Mortgage do appraisals?

    After you apply with Rocket Mortgage® and get approved, Quicken Loans® will order an appraisal on your behalf, if it’s required for your loan. 

    The appraisal you’ll get with Rocket Mortgage® is just like the appraisal you’d get when you apply with any other lender. A third-party appraiser will visit the home you’re buying or refinancing to assess the property. From there, they’ll compare your property against similar, recently sold homes in the area to come up with an opinion of value.

  • What do I need to apply?

    To start applying with Rocket Mortgage®, we recommend you have the following information on hand: 

    • A separate email address for each person that will be on the loan
    • Your online banking username and password, or details about how much money is in each account you want us to consider for your approval (e.g., checking and savings accounts, retirement accounts, stocks and other assets)
    • Your income and employer information
    • Your Social Security number
  • Will I have to talk to anyone if I apply online?

    In most cases, Rocket Mortgage® allows you to apply online without talking to anyone. However, there may be some situations in which you’ll need to chat with a Home Loan Expert, either online or by phone, to answer some questions. 

    Once your application is complete, we may need to call you while we’re working on finalizing your loan. We’ll use phone calls and emails to communicate important information about your appraisal, your closing and more.

  • What if I'd rather talk to someone about my mortgage options?

    Our Home Loan Experts are available to answer your mortgage questions. Visit our Talk To Us page to get in touch.

  • What credit score do I need to get approved?

    You can get approved with a credit score as low as 580, as long as you meet our other eligibility criteria.
    Keep in mind that the score we use might be slightly different from the one you get from your credit card company or other source. We use a FICO® Score, but educational sources might use a different credit scoring model, such as a VantageScore. For that reason, we still encourage you to qualify even if you think your score is slightly below 580.

Who Can Use Rocket Mortgage

Buying A Home With Rocket Mortgage

Refinancing With Rocket Mortgage

Rate And Cost Information

  • Are Rocket Mortgage rates competitive?

    Rocket Mortgage® rates are the most competitive rates offered by Quicken Loans®. You’ll get our best rates by starting your application online.

  • What does it cost to get a loan from Rocket Mortgage?

    There are a lot of factors that go into determining how much your loan costs. Things like the size and type of the loan, your credit score, and interest rates all play a role in determining how much you’ll pay to borrow the money. 

    The best way to figure out the cost of the loan is to apply and get a Loan Estimate. The Loan Estimate is a standard, government-required document that breaks down all the costs of your loan.

  • Is Rocket Mortgage free to use?

    Applying with Rocket Mortgage® is free! There’s no cost to see your mortgage recommendations or get approved. However, if you decide to move forward with your loan, there are costs involved – just like with any other lender.

  • Where can I find a Rocket Mortgage location near me?

    The company behind Rocket Mortgage® is Quicken Loans®, an online lender. Because we’re online, we don’t have offices that are open to the public. That doesn’t mean there aren’t real people waiting to help you, though! Check out our Talk To Us page to find out how to get in touch.