Site accessibility assistance
Rocket Mortgage is dedicated to making our websites accessible to everyone, including individuals with disabilities.
To report a problem or request an accommodation, please contact us. In your message, include the web page address - also called the URL - and the specific problems you encountered.
Call (800) 863-4332. To email us, choose one of these options:
- Don't have a loan with us or in the process of getting one? Email Assist@RocketMortgage.com
- Serviced clients - you make your mortgage payment to Rocket Mortgage - should email AssistServicing@RocketMortgage.com
Our dedication to inclusive digital culture
Inclusive environments
Rooted in empathy, our vision is to Do the Right Thing in all digital environments. Visit our Rocket Career blog to learn about the following:
- Our commitment to building a world inclusive for all.
- Our accomplishments that drive Accessibility innovation, value, and growth.
- Our strategic alignment with Rocket vision to connect, create, and deliver with care.
Design System accessibility
Our priority is to provide equitable access for all! We champion accessibility as an essential pillar of Rocket Design System in the following ways:
- Promoting digital transformation by upholding accessibility standards.
- Creating amazing digital experiences for clients with varying disabilities.
- Providing a foundation for building inclusive and human-centered digital products.
Disability-friendly culture
At Rocket Companies®, we empower a diverse range of people with disabilities.
We use our platforms to support them, amplify their voices, and raise awareness. We build bridges and promote digital inclusion.
To learn about our disability-friendly culture, visit our Rocket Career blog.
Digital Accessibility Team
The Rocket Digital Accessibility team unites product strategy, technology and culture. We bridge the digital divide and grow the accessibility practice across our organization.
We’re a force for good that challenges the status quo, drives positive change and serves our community. Our team is devoted to helping our clients live their dream!
Inclusion is at our core
We strive to follow the standards below for our digital products:
- For Web Accessibility, adhere to Web Content Accessibility Guidelines WCAG 2.1 (Level AA)
- For Mobile Accessibility, adhere to W3C/WAI Mobile Accessibility Guidelines
- For Authoring Tools Accessibility, such as Software, Content Management Systems (CMS), Courseware Tools, Content Aggregators), follow (ATAG) Guidelines
- For User Agent Accessibility, such as browsers and media players follow User Agent Accessibility Guidelines (UAAG) Guidelines