Mortgage self-service options: Get 24/7 support with no wait

When you have questions about your mortgage, sometimes you don’t want to wait to talk to a live person to get answers. At Rocket Mortgage®, we know your time is important, which is why we’ve created self-service options to get you the information you need fast at any time. Let’s take a look at our self-service tools you can use to manage your mortgage with convenient around-the-clock support.

What are mortgage self-service tools?

Mortgage self-service tools are designed to put the power in your hands and help you manage your mortgage independently. These self-service options are available around the clock to help you get the information you need and take action without having to talk to a live support representative. You can access these tools by phone, mobile app, or online portal.

Our mortgage self-service options can help you:

• Make mortgage payments
• Find out when your next payment is due
• Get important account updates
• Find answers to frequently asked questions

Why is mortgage self-service important?

Our mortgage self-service tools are one of the benefits of having a loan serviced by Rocket Mortgage. These options let you handle your mortgage whenever you need to and offer:

• More control over your loan account
• 24/7 availability without wait times
• Convenient access methods
• Transparency for borrowers
• Potential cost savings, such as lower servicing fees and fewer missed payments

Self-service options from Rocket Mortgage

The Rocket Mortgage self-service tools include an automated phone system, online dashboard, and AI-powered chatbot.

Try our automated phone system

The Rocket Mortgage automated phone system lets customers complete specific transactions and get certain information even when live agents aren’t available. Here’s how to find us:

• Existing clients: (800) 603-1955
• New clients: (888) 452-8179

Our self-service phone system can help you:

• Make a mortgage payment
• Set-up autopay so you don’t miss a payment
• Get payment due dates
• Review payment history
• Know your loan balance
• Get escrow information
• Get tax information for interest deduction

Access your online account dashboard

Our clients can access their Rocket Account dashboards to get extensive account information and make various transactions 24/7. Depending on the device you’re using, you can choose the

• Rocket Mortgage mobile app
• Rocket Mortgage online portal

Our self-service online tools can help you:

• Make and manage mortgage payments
• Review past transactions
• Know your account balance
• Review escrow details and analyses
• View loan documents
• Apply for loan products, such as a new loan refinance or home equity loan
• Upload required documents
• View borrower resources on topics like payment assistance and disaster assistance

Chat with Rocket Assist

Rocket Assist is an AI-powered chatbot available on Rocket’s web homepage as well as our online portal. This self-service support bot offers informed and personalized 24/7 support on topics raised by our clients, such as:

• The mortgage application process
• Our current product offerings
• Making mortgage payments
• Setting up autopay so you don’t miss a payment
• Personalized details about your loan, escrow, and documents
• Personalized finance tips
• Resources on buying and financing homes
• Information about borrowing against your equity
• Information about refinancing

Just look for the “Let’s Chat” button at the bottom-right corner of the Rocket Mortgage website or in the online portal.

Other ways to get mortgage support

If you still need more help, we also offer live phone and chat support to cover certain loan issues. Rocket Mortgage has Home Loan Experts with extended operating hours. Here’s how to reach us by phone:

• Existing Clients: (800) 603-1955
  • Monday – Friday: 8:30 am – 9 pm ET
  • Saturday: 9 am – 4 pm ET
• New Clients: (888) 452-8179
  • Monday – Friday: 7 am - midnight ET
  • Saturday: 9 am - 8 pm ET
  • Sunday: 9 am - 7 pm ET

Rocket also has Home Loan Experts available 7 days a week via chat:

• Chat with an expert here:
  • Monday - Friday: 8 am - midnight ET
  • Saturday: 8 am – 9 pm ET
  • Sunday: 9 am – 8 pm ET

Be sure to have your account details ready before seeking live support.

The bottom line: Get help fast with Rocket Mortgage self-service tools

Here at Rocket Mortgage, we take customer care seriously and want to keep you covered without having to speak to a representative. That’s why we have three different self-service tools to help you manage that are available 24 hours per day, 7 days per week, 365 days per year with no hold times. Whether you’re making a payment, want to know your loan balance, or have other questions about paying back your loan, our self-service options are designed to help at a time that’s convenient for you.

If you’re already a Rocket Mortgage client, give our self-service options a try. If you’re looking to get a loan to buy a home, apply with Rocket Mortgage today.

Refinancing may increase finance charges over the life of the loan.

Home Equity Loan product requires full documentation of income and assets, credit score and max loan-to-value (LTV), combined loan-to-value (CLTV), and home equity combined loan-to-value (HCLTV) ratios. Requirements were updated 11/19/25 and are tiered as follows: 680 minimum FICO with a max LTV/CLTV/HCLTV of 80%, 700 minimum FICO with a max LTV/CLTV/HCLTV of 85%, and 740 minimum FICO with a max LTV/CLTV/HCLTV of 90%. Your debt-to-income ratio (DTI) must be 50% or below. Valid for loan amounts between $45,000.00 and $500,000.00 (minimum loan amount for properties located in Michigan is $10,000.00). Product is a second standalone lien and may not be used for piggyback transactions. Product not available on Ameriprise products. Guidelines may vary for self-employed individuals. Some mortgages may be considered “higher priced” based on the APOR spread test. Higher priced loans are not allowed on properties located in New York. Additional restrictions apply. This is not a commitment to lend.