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COVID-19 Resource Guide

November 15, 2023 4-minute read

Author: Kevin Graham


*Originally published March 2020; Updated October 2023. For the most up-to-date information about COVID-19 and mortgage assistance, contact your mortgage servicer.

COVID-19, also known as coronavirus, has transformed our daily lives and routines.  Here's what you need to know so you can make the best decisions about your home loan and finances.

Starting A New Loan

There's much about our lives that has changed in the last year, but one thing that will never change is our commitment to providing you with the best possible mortgage experience. We can guide you from application to closing while keeping you and your family safe.

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Closings And Home Appraisals

We’re taking every precaution to make sure appraisers and signing agents are clear of symptoms of COVID-19. In some cases, these agents may not need to enter the home at all.

See how we’re keeping our clients safe during the mortgage process.

Take The First Step Toward The Right Mortgage

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Mortgage Assistance

If you’re currently having trouble making your mortgage payment, we’re here to help you.

How COVID-19 Mortgage Assistance Worked

Mortgage assistance provisions under the CARES Act ended in April 2023 with the ending of the national emergency. We've preserved the content below in order to inform clients who may be in an existing COVID-19 mortgage forbearance of their rights and inform them of next steps:

  • The CARES Act provided a COVID-19 forbearance which created temporary relief by pausing mortgage payments for a set period.
  • COVID-19 protections under the CARES Act ended in April of 2023. The last day to enter, reenter and extend your forbearance is dependent on investor.
  • If you are currently in a COVID-19 forbearance you will need to speak with your servicer about next steps to exit the forbearance and start paying your mortgage again. Rocket Mortgage clients currently in need of assistance and not in a COVID-19 forbearance should fill out our Application for Success.

When your forbearance ends, we’re here to help you figure out how to bring your loan current. Here are some options you might have:

  • With a repayment plan, we’ll add part of your past-due amount to your regular mortgage payment each month.
  • With a deferral or partial claim, we’ll set all or part of your past-due amount aside to be paid later. It will be due when you pay off your mortgage, sell your home or refinance. You won’t be charged any interest on the deferred balance.
  • With a loan modification, we’ll modify the terms of your existing loan to include your past-due payments. 

You also have the option to pay the total past-due amount. This will bring your loan current right away.

COVID-19 Mortgage Assistance For Rocket Mortgage® Clients.

Manage Your Mortgage Online

You can track your mortgage application and documents online with Rocket Mortgage by Quicken Loans®.

COVID-19 And Real Estate

Here's what you need to know about the way the real estate market has changed given the current situation with COVID-19.

Economic News

Federal Reserve Makes Emergency Rate Cut

Stock Market Has Great Week – Market Update

Fannie Mae And Freddie Mac Suspend Foreclosures

How The Federal Funds Rate Impacts Consumer Interest Rates

COVID-19 Stimulus Checks: Your Questions Answered

How COVID-19 Has Affected Real Estate And The Housing Market

Can You Buy And Sell A House During the COVID-19 Situation?

COVID-19 Scams: Warnings And Safety Tips

Personal Finances

Tax Deadline For 2020 Pushed Back Amid COVID-19: What This Means For You

How To Maintain Financial Health During The COVID-19 Situation

How To Protect Your Credit Score During The Coronavirus Outbreak

7 Ways To Protect Your 401(k) From COVID-19

How To Prepare For A Recession

How Should You Handle Your Retirement Savings And Investments During COVID-19?

Should You Use 401(k) Retirement Funds to Offset COVID-19 Expenses?

Emergency Budget: What It Is, Why You Need It And How To Create One

Where To Find Financial Assistance During COVID-19

COVID-19 Scams: Warnings And Safety Tips

Everything You Need To Know About The Student Loan Interest Waiver

Preparing Your Budget For A Layoff

Ideas For Tackling Finances At Home

Will There Be A Second Stimulus Package?

How To Organize Debt Coming Out Of COVID-19


Tips To Stay Connected And Active While Social Distancing

How To Work From Home: A Complete Guide For 2020

How To Handle Existing Travel Plans During COVID-19

20 Creative Activities For Kids To Do At Home During COVID-19

Home Maintenance To Tackle When Cooped Up At Home

Tips To Properly Sanitize Your Home For COVID-19

What COVID-19 Means For Open Houses As Agents Use Virtual Tours

Hit Refresh! Gather Ideas For Microadventures

Creating Your Ideal Work From Home Office

7 Ways To Take Advantage Of Technology During COVID-19

Smart Tips For Grocery Shopping During COVID-19

How To Postpone Or Plan Your Wedding During COVID-19

How To Practice Social Distancing At Work

Helping Our Communities

During these challenging times, our top priority is the health and safety of the communities we serve. The Quicken Loans Community Fund and Gilbert Family Foundation have made a $1.2 million commitment to combat the effects of COVID-19 in Detroit.

Learn more about what we're doing to support health professionals during COVID-19. And read more about what the Rocket Mortgage Technology Team is doing to help the city of Detroit test patients efficiently with an open-source mass testing platform.


Kevin Graham

Kevin Graham is a Senior Blog Writer for Rocket Companies. He specializes in economics, mortgage qualification and personal finance topics. As someone with cerebral palsy spastic quadriplegia that requires the use of a wheelchair, he also takes on articles around modifying your home for physical challenges and smart home tech. Kevin has a BA in Journalism from Oakland University. Prior to joining Rocket Mortgage, he freelanced for various newspapers in the Metro Detroit area.