An unprecedented number of clients are reaching out to us about their mortgage, so it may take longer than usual to get in touch with us. To find answers to the most common questions about COVID-19 and mortgages, check out the COVID-19 Resource Guide.
We’re obsessed with exceeding your expectations and providing an experience that is unmatched. To ensure we give you the best client service, we monitor and record your communications with us.
Need help with signing in, an in-process loan, or a closed loan?
Here are the hours you can reach us at (800) 603-1955:
Monday – Friday: 8:30 a.m. – 9:00 p.m. ET
Saturday: 9:00 a.m. – 4:00 p.m. ET
Need expert advice on a new loan?
Here are the hours you can reach us at (888) 452-8179:
Monday – Friday: 9:00 a.m. – 7:00 p.m. ET
Saturday: 9:00 a.m. – 8:00 p.m. ET
Sunday: 9:00 a.m. – 7:00 p.m. ET
Here are the hours when online chat is available:
Monday – Friday: 7:00 a.m. – midnight ET
Saturday & Sunday: 9:00 a.m. – midnight ET
How did we do?
Fill out a survey online. We’re listening.