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2021 First American Home Warranty Reviews

Andrew Dehan5-minute read

September 01, 2021

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Getting a home warranty is a perfect way to cover home systems and appliances should something go wrong. With a variety of home warranty companies available, narrowing down who you choose for your coverage can be hard.

This article will look at First American Home Warranty and help you determine if this is the right company for you. We’ll start with an overview of First American Home Warranty – plans they offer, the coverage and costs you can expect.

First American Home Warranty Overview

First American Home Warranty offers a few different home warranty plans at different levels of coverage and pricing.

Plans

There are a couple different plans for homeowners to choose from, along with options to upgrade. Depending on what you’re looking for, these plans range from essential appliance coverage to comprehensive coverage of appliances and home systems.

Here’s what First American Home Warranty offers:

  • Basic Plan: This plan covers your major appliances, like your refrigerator, oven range, cooktop, etc.
  • Premier Plan: The Premier Plan covers everything in the Basic Plan, plus your major home systems, like heating, electrical and plumbing.
  • First-Class Upgrade: This upgrade covers additional costs associated with repairing or replacing appliances and home systems. This includes the cost to dispose of old appliance coverage up to $250 to pay for new building permits required when making a replacement and up to $250 coverage to fix code violations with old appliances or

Optional Add-Ons

What else does First American Home Warranty cover? On top of your plan coverage, you can select additional add-ons to cover:

  • Pools and spas
  • Well pumps
  • Additional refrigeration
  • And more

Coverage

Directly from First American Home Warranty, here is what each plan covers.

Basic Plan

Premier Plan

Optional Coverage

Garbage disposal

Everything in the Basic Plan

Central air conditioning (electric)

Dishwasher

Plumbing

Additional refrigeration

Oven range

Plumbing stoppages

Pool/spa equipment

Cooktop

Heating

Well pump

Microwave

Water heater

First class upgrade

Trash compactor

Electrical

Septic tank pumping/system

Refrigerator

Garage door opener

HVAC tune-up

Washer/dryer

Ductwork

 

 

Central vacuum system

 

Costs for First American Home Warranty coverage can vary between locations. The Basic Plan tends to cost around $28/month and the Premier Plan averages around $42.50/month. For monthly payments, there’s an additional $3 payment fee. Each service request you file will cost a flat fee of $85.

Additional upgrades range in cost from an extra $4 – $15/month. Here’s the breakdown of the costs of these add-ons:

Add-on

Cost per month

Air conditioning

$9

Additional refrigeration

$4

Pool/spa equipment

$15

Well pump

$7

First-class upgrade (covering additional costs, such as the removal and disposal of broken items)

$9

HomeAdvisor.com claims that the average yearly premium for a home warranty is $900, or $75/month, and the average service fee at $125 per visit. Compared to this, First American Home Warranty is a more affordable option than many of its competitors.

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Top First American Home Warranty Reviews

First American Home Warranty is a considerable option when looking for a home warranty company, but as the saying goes, don’t just take our word for it. First American Home Warranty is accredited with the Better Business Bureau with a solid B rating.

Here we’ve pulled a sample of reviews from Trustpilot, Consumer Affairs and U.S. News and World Report.

Trustpilot

First American Home Warranty has a 3.7 out of 5 stars, with over 7,000 reviews. One reviewer on 8/17/21 gave the company 4 out of 5 stars, stating:

“Very quick response to request for service and technician seemed very knowledgeable and arrived on time. Only downside had to wait for part to be ordered and delivered, but problem was resolved quickly upon its arrival.”

Reviewers commonly site:

  • Great customer service
  • Good communication
  • Problems mostly occur with the technicians hired

When reviewers have left negative comments, First American Home Warranty is quick to respond and attempt to address the situation.

Consumer Affairs

On the Consumer Affairs site, First American Home Warranty scores a 3.8 out of 5 stars with 622 ratings. M. from Arkansas rated the company 4 out of 5 stars, saying:

“The first claim was gonna take several days, but it was okay. In the second claim, First American said it was gonna take two weeks, and I told them that was not acceptable. They found another person to take care of me. Couldn't get parts because of COVID and so the home warranty paid for a new dryer.”

Reviewers frequently site:

  • Affordable pricing
  • Helpful service
  • Occasional long service times, due to waiting on parts and/or COVID delays

Like Trustpilot, First American Home Warranty is active on this site, seeking to address complaints customers have.

U.S. News And World Report

U.S. News and World Report awards First American Home Warranty 4 out of 5 stars and it came in 2nd in their list of Best Home Warranty Companies of 2021. Here are the pros and cons listed in their review:

Pros:

  • Low monthly fee
  • Fixed service fee rate

Cons:

  • Not available in 14 states
  • No optional roof coverage
  • Only offers two plans

Why We Like First American Home Warranty

When compared to other home warranty companies, there are many plusses to going with First American. One big reason we’ve already discussed is how affordable it is compared to the national average.

Here’s some other big reasons we like this company.

Covers Preexisting Systems Problems

First American Home Warranty covers problems with preexisting systems. Say you move into a home, get a home warranty with First American and after a couple months, have a major plumbing system problem. With the Premier Plan and a First-Class Upgrade, you not only have coverage to fix the plumbing system, but First American will cover costs to correct any code violations with the previous system (up to $250).

24/7 Claim Submission

You can reach someone at First American 24 hours a day, 365 days a year to submit a service request. So, if your furnace conks out on Christmas morning, you can reach someone to get the ball rolling so you aren’t left in the cold.

Over 35 Years Experience

First American Home Warranty has been in business for over 35 years. While you can read all the online reviews, the fact that this company has been successful for this long speaks volumes. You’re working with a company with experience on its and has had many returning customers.

Large Network Of Prescreened Contractors

First American boasts a large network of prescreened contractors and technicians. These independent companies and individuals work hand in hand with First American to respond promptly to service requests.

First American Home Warranty FAQs

Is First American Home Warranty available nationwide?

No, it’s not. First American is available only in 36 states.

Here’s where First American is NOT available:

  • Alaska
  • Connecticut
  • Delaware
  • Hawaii
  • Illinois
  • Louisiana
  • Maine
  • Minnesota
  • New Hampshire
  • New York
  • North Dakota
  • Rhode Island
  • Vermont
  • Wisconsin

Does First American Home Warranty have any coverage limits?

Yes, they do. In fact, many home warranty companies limit what they’ll cover depending on the appliance or system. Fortunately, First American makes sample contracts available on their site so you can see what’s covered and how much before signing up.

How do I file a service claim with First American Home Warranty?

You can file a service claim 24/7, 365 days a year either on their homepage or by calling (888) 875.0533.

How often can I request service?

One great thing about First American is there’s no limit on the amount of times you can request service a year. This means if your home has several problems in a year, you could be saving thousands as opposed to paying out-of-pocket for each repair/replacement.

Are there age limitations on appliances and systems covered?

No, there are no age limitations. First American Home Warranty will cover appliances and systems no matter what their age.

The Bottom Line

First American Home Warranty is an affordable home warranty company, known for their decades of experience and customer service. For those in their area of coverage, they offer flexible plans to cover home appliances and systems. They’re regarded as one of the best in their field.

Before signing up with a home warranty company, do your research. Read our article on top home warranty companies to compare First American to other companies and find a plan that works for you.

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Andrew Dehan

Andrew Dehan is a professional writer who writes about real estate and homeownership. He is also a published poet, musician and nature-lover. He lives in metro Detroit with his wife, daughter and dogs.