Welcome to
Rocket Mortgage
We’re excited for the chance to support your journey as a homeowner! Take some time to review our common questions and answers while your loan transfer is finalized.
Common questions
It’s normal to have questions.
It’s our job to have answers.
It’s our job to have answers.
Documents shared before transfer are available by request from your previous servicer.
How will the transfer impact my year-end tax statements?
Once your loan transfer is complete, you’ll be able to find all documents shared by Rocket in the Documents section of your Rocket account. These documents will include billing statements, escrow analysis statements, tax documents, and more.
Billing statements are generated after the 16th of each month, and are sent out by the 20th.
If you were enrolled in monthly autopay, that autopay will transfer automatically to Rocket Mortgage. You may see a delay in the first payment while we transfer – this is normal and won’t cause late fees.
However, if you were enrolled in other autopay schedules like weekly or biweekly, those can’t be transferred automatically and you’ll need to re-enroll once your loan transfer is complete.
If you already sent a payment to your previous servicer, don’t worry about it being late. They’ll forward payments to Rocket for 60 days after your loan transfer, without any penalty to you.
To ensure a smooth transition in your mortgage payments, there is a 60-day grace period so Rocket can receive any scheduled one-time payments or autopay with your previous servicer. During this time we won’t charge late fees and there will be no impact to your credit.
Paying online with your Rocket account is safe and quick. You’ll have the option to set up autopay or make one-time payments. If online payments aren’t right for you, you can also mail in a check or use bank bill pay.
Please contact your bank as soon as possible to set up payments to Rocket. This will help avoid any issues in the future.
Your escrow funds with your previous servicer will transfer over automatically. From there, Rocket will continue to pay your tax and/or insurance costs on your behalf. No action is needed from you.
If you have an escrow account transferring over with your loan, you won’t need to contact your tax authority and/or insurance providers — Rocket will do that for you.
If you didn’t have an escrow account with your previous servicer, your loan will remain non-escrow with Rocket.
If you currently have optional insurance products such as life, accidental death or disability insurance, it’s important to note that Rocket doesn’t collect these premiums. Please contact your insurance provider for more details on how this transfer may affect your policy.
Loan transfers happen between servicers all the time for a variety of reasons – none of which are a reflection on you, We’re devoted to providing the most valuable experience you’ve had as a homeowner.
Your loan number is the only thing that will change. Your loan terms, conditions, monthly payment, due date and grace period will all remain the same.
If you haven’t received any emails from Rocket with more details on your loan transfer, be sure to check your spam or junk folder. If you’re still unable to find any email, please contact us after March 4 for assistance from a team member.
Have more questions?
Our team is ready to help you through this transition and answer any questions about your mortgage. To help us serve you better, reach out.
Meet Myles
CLIENT RELATIONS
"What’s most important to me is listening, understanding our clients and focusing on giving them the highest level of service."
Our clients are some of the happiest in the industry.
I received with great surprise the notification of my mortgage transfer to Rocket. I have received multiple calls, just to verify if I had any question or concern, that made me feel the best customer care I have ever experienced. I am very happy with Rocket mortgage and have already recommended their service multiple times to my friends and colleagues. Thanks, you are nailing it.”
Aaron Zarate-Hernandez
This is the best mortgage company I've dealt with in 45 years of home purchases. The team members have been extremely helpful and responsive to my questions and needs. Keep up the great work.
Jeffrey R.
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