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You Spoke, We Took Action: Insurance Loss Process Changes

November 23, 2022 2-minute read

Author: Hanna Kielar


It’s stressful enough having your home damaged or, worse, destroyed. Trying to file an insurance claim and receive your repair funds shouldn’t make an already bad situation worse. When our clients told us that the insurance loss claims process was doing just that, we knew we had to act. So we went to industry regulators and advocated for a better process for you.

Because of your feedback, we’ve streamlined the insurance loss claims process to make it easier and faster to review a claim and endorse your insurance check.

So What Changed?

If you haven’t gone through this process before or it’s been some time, you may be wondering what’s changed. We’re so glad you asked. Here’s what you can expect from our new and improved process for a majority of our loans.

Shorter Wait Times

The turnaround time for us to return your check has been reduced which cuts the amount of time you have to wait to receive your funds needed to repair your home.

Fewer People Involved In The Process

Now, our team can endorse and release the check, eliminating the number of people involved.

Less Documentation Needed

For claims at or under $50,000, you only need to send in the check from your insurer. In the past, you would have needed to send in the insurance loss report as well.

For claims over $50,000, you must send the check and insurance loss report. You’ll also need to send the contractor’s license and/or lien waiver, only if your state requires it. In the past, you would have also had to send an estimate, agreement and W-9 for each contractor.

Because we’ve been able to reduce the number of required documents, we can endorse and return the check to you much faster.

You Have More Control

Checks will be made payable to you. We’re no longer required to include the name of your contractor on the check. That means you’re now 100% in control of your funds and responsible for managing the payments to your contractors.

No Required Final Inspection

A final inspection is no longer required. Instead, the claim can close once all the funds are released and, for claims over $50,000, two progress inspections have been completed.

Full mobile inspections are now usually permitted to complete the required two progress inspections. We all send you a link to an app you can use in order to send photos to us. These are reviewed by our insurance loss team to confirm completed repairs.

Why Did We Change Our Process?

We care about what you have to say; so when you spoke up, we listened. We want to provide for our clients and, thanks to your feedback, we believe this new, simplified and faster process will help provide a better experience when you need it most.

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Hanna Kielar

Hanna Kielar is a Section Editor for Rocket Auto, RocketHQ, and Rocket Loans® with a focus on personal finance, automotive, and personal loans. She has a B.A. in Professional Writing from Michigan State University.